Shopping Info

PURCHASING
All items that you place in your shopping bag will be in the order request. Upon checkout, you may edit your order before clicking “checkout.” When you click “submit order” we verify your credit card and charge your credit card. All prices on Tianello’s website are in United States dollars. 

Pricing for all Sale items are final, and there are no refunds allowed for Sale items.

Only one discount (of any kind) is allowed per transaction. No two discounts can be combined. 

WHOLESALE: have a minimum purchase amount of $500.

METHODS OF PAYMENT
Tianello Online accepts the following credit cards:

MasterCard
Visa
American Express
Discover
Tianello Online Gift Cards
JCB
Diners club
Paypal
Shopify Pay
Apple Pay
Google Pay


DOMESTIC SHIPPING
We use USPS shipping for all US domestic shipments. Nonrefundable shipping rates as follows:

purchases under $198 are subject to USPS live rates
purchases $198 and up are Free for domestic orders

WHOLESALE: Shipping rates follow above, same as retail. There is NO drop shipping. Goods will be delivered directly to your store or home address. 

INTERNATIONAL SHIPPING
All international shipping will be shipped via the US Postal Service.

TAX
Sales tax is only charged when the shipping address is in California. 

WHOLESALE: Our wholesale customers do not get charged any tax. 

CHANGING OR CANCELING AN ORDER
If you would like to change or cancel an order, please call 323.231.4094 as soon as possible. We’ll do everything we can to accommodate your change or cancellation. However, if the items have already been shipped, the standard exchange and return policy applies. Shipping charges are non-refundable. 

WHOLESALE: If you would like to change or cancel an order, please call 323.231.4094 as soon as possible. We’ll do everything we can to accommodate your change or cancellation. However, if the items have already been shipped, the sale has become FINAL. 

RETURNING AN ORDER
If you would like to return an order, please call 323.231.4094 within 14 days of receipt of the shipment for a Return Authorization number. Any package without a Return Authorization written on the outside of the box will be subjected to a 25% restocking fee; this includes packages sent back after the 14 day period.

After a Return Authorization is issued, you have 14 days to send out the package. The items must be returned with all labels and tags and in original condition. Any items sent back damaged will be shipped back to you at your expense. Shipping charges are non-refundable. Sale items are non-refundable. 

WHOLESALE: All sales are FINAL. 

EXCHANGING AN ORDER
If you need to exchange an item, you will need to purchase the correct garment as a new order. Then please follow the return instructions for your return.

PROCESS TO RETURN AN ORDER
Please mail the item you would like to return to: 

Tianello Attn: Order Returns
138 W 38th St
Los Angeles, CA 90037-1404


Please include:
- A Receipt
- Return Authorization number on the outside of the box