Returns & Exchanges

RETURNING AN ORDER
If you would like to return an order, please call 323.231.4094 within 14 days of receipt of the shipment for a Return Authorization number. Any package without a Return Authorization written on the outside of the box will be subjected to a 25% restocking fee; this includes packages sent back after the 14 day period.

After a Return Authorization is issued, you have 14 days to send out the package. The items must be returned with all labels and tags and in original condition. Any items sent back damaged will be shipped back to you at your expense. Shipping charges are non-refundable. Sale items are non-refundable. 

WHOLESALE: All sales are FINAL. 

EXCHANGING AN ORDER
If you need to exchange an item, you will need to purchase the correct garment as a new order. Then please follow the return instructions for your return.

PROCESS TO RETURN AN ORDER
Please mail the item you would like to return to: 

Tianello Attn: Order Returns
138 West 38th Street
Los Angeles, CA 90037 

Please include:
- A Receipt
- Return Authorization number on the outside of the box