Tianello Bar
Tianello Bar
Tianello: natural women's clothing made from Tencel, Georgette, Bemberg, Cupro, Cottons, Bamboo and Silk
SIGN IN MY BAG
Print This Page

PURCHASING
All items that you place in your shopping bag will be in the order request. Upon checkout, you may edit your order before clicking “checkout.” When you click “submit order” we verify your credit card and charge your credit card. All prices on Tianello’s website are in United States dollars.

Pricing for all Sale items are final, and there are no refunds allowed for Sale items. Sale items can be exchanged for another size (if available), but not for another different item.

Only one discount (of any kind) is allowed per transaction. No two discounts can be combined.

METHODS OF PAYMENT
Tianello Online accepts the following credit cards: American Express
Discover
MasterCard
Visa
Tianello Online Gift Certificates

DOMESTIC SHIPPING
We use FEDEX SMARTPOST to the lower 48 states. We use USPS shipping for all other US domestic shipments. You can only ship to your credit card billing address, so if you have a PO Box address attached to your credit credit, please use your PO Box address to place the order, then call us at 800.576.0145 to change the shipping address.

There is only one non-refundable fee for shipping and handling per order. Shipping and Handling fees as follows:

purchases up to $199.00 have a $9.00 shipping fee
purchases over $200.00 shipping is Free.

WHOLESALE: Shipping rates follow above, same as retail. There is NO drop shipping. Goods will be delivered directly to your store or home address.

INTERNATIONAL SHIPPING
We have partnered with Bongo International to service our international customers. At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

TAX
Sales tax is only charged when the shipping address is in California.

WHOLESALE: Our wholesale customers do not get charged any tax.

CHANGING OR CANCELING AN ORDER
If you would like to change or cancel an order, please call 800.576.0145 as soon as possible. We’ll do everything we can to accommodate your change or cancellation. However, if the items have already been shipped, the standard exchange and return policy applies. Shipping charges are non-refundable.

WHOLESALE: If you would like to change or cancel an order, please call 800.576.0145 as soon as possible. We’ll do everything we can to accommodate your change or cancellation. However, if the items have already been shipped, the sale has become FINAL.

EXCHANGING OR RETURNING AN ORDER
If you would like to exchange or return an order, please call 800.576.0145 within 10 days of receipt of the shipment for a Return Authorization number. Any package without a Return Authorization written on the outside of the box will not be accepted. After a Return Authorization is issued, you have 10 days to send out the package. The items must be returned with all labels and tags and in original condition. Shipping charges are non-refundable. Sale items are non-refundable.

WHOLESALE: All sales are FINAL.

PROCESS TO RETURN AN ORDER
Please mail the item you would like to return to:

Tianello Attn: Order Exchanges and Returns
138 West 38th Street
Los Angeles, CA 90037

Please include:
- Receipt marked return or exchange along with more specific information
- Return Authorization number on the outside of the box